RETURN POLICY

This return policy applies to JEZOBELLES® products purchased from my websites; www.jezobelles.com, www.shopjezobelles.com, and/or www.jezobelles.etsy.com.

This return policy does not apply to products purchased from an Instagram story or live sale, all those sales are final. I typically do not accept returns, unless it is a damaged or a defective product.  However, customer service is always a top priority to me and I want you to be more than 100% satisfied with your purchase. If you receive your order and it does not meet your satisfaction, please contact me to see how best to resolve the dis-satisfaction you’re experiencing.

I stand by my products and want you to be 100% satisfied with your online purchase. If for any reason you are not satisfied, please contact me (info@jezobelles.com) within 7 days of the receipt of your purchase, to discuss the dis-satisfaction and the best way to resolve the matter.

 

Returns are to be made within 30 days from the date of purchase.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and be returned to me as it was delivered to you, undamaged (unless it arrived damaged), complete packaging including information cards.

This policy is valid for 30 days. If 30 days have gone by since your purchase, unfortunately I cannot offer you a refund or exchange.

To complete your return, I require a receipt or proof of purchase. Please do not send your purchase back before contacting me.


REFUNDS(if applicable)
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment or given a store credit within 7 business days.


LATE OR MISSING REFUNDS(if applicable)
If you haven’t received a refund yet, first check your bank account again or contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact me at info@jezobelles.com


SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


EXCHANGES (if applicable)
I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at info@jezobelles.com for instructions on sending your item back. If you purchased a clearance item, limited edition or one of a kind item, I may not be able to exchange it for the same item. We will discuss what options are available to you should this be the case.


GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card and/or a store credit will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


SHIPPING
To return your product, please email me (info@jezobelles.com) for the instructions on where to send the item back to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance to guarantee that I receive your returned item.


NON RETURNABLE ITEMS
Instagram story or live sale items

Essential oil blends or sprays

Custom made items

Gift Cards/ E-Cards

Clearance items / Misfits

Sale items